Shipping, Returns, & Exchanges

Ouimillie Exchanges, Returns, and Shipping

It’s important to us that your clothes make you feel beautiful and comfortable! If you’d like to exchange or return an item for any reason, we’ll do everything in our power to help. 

In-Store Exchanges & Returns 

  • Exchanges and returns must be initiated within 7 days of the purchase date.
  • There are NO Exchanges for any in store sales other than apparel.  All discounted and sale items are final sale.  Accessories and footwear are final sale.
  • The item(s) must be unworn, unwashed, and in their original condition with tags attached.
  • If you’d like to exchange a piece for an alternative size, we are more than happy to give you shop credit within 7 days.

Online Exchanges & Returns

  • Return must initiated and sent back to us with correct tracking within 7 days of the delivery date. 
  • The item(s) must be unworn, unwashed and in original packaging with tags attached.
  • Shoes must be in original condition, including the soles. If you purchase a pair with any marks on the bottom you will be notified prior to shipping. We highly recommend trying on the shoes/boots/sandals on a carpet or rug to prevent marring or further damage to the footwear from any scratches. 
  • Upon receipt of the product—assuming it fulfills the prior categories—we will refund the purchase.
  • Final Sale items include: All products that are discounted, intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats, and earrings. This includes any items bought from our archive.
    • The price of the shipping label will be deducted from your refund total. 

    Mailing Address

    Ouimillie

    141 Huron Ave., Cambridge, MA, 02138

    Shipping Costs (U.S.A. Domestic, USD)

    • We are currently shipping USPS.
    • Orders over $100 are free shipping under 10lbs.
    • All heavy shipping 10 ≥ 25 lbs will be charged a flat shipping rate of $45.00, upon purchase. 
    • All extra size and/or extra heavy shipping (greater than 25 lbs) will be charged a flat shipping rate of $120.00 upon purchase, or at the discretion of the fulfiller. Shipping rates may need to be applied after purchase for specialty items. We calculate time, materials, freight, duties, and cost of shipping for all oversized and fragile purchases.

    Have Questions?

    We’re happy to answer them! Feel free to contact us at: info@ouimillie.com or call us at (617) 669-2276.