Shipping, Returns, & Exchanges
It’s important to us that your clothes make you feel beautiful and comfortable! If you’d like to make an exchange or return an item for any reason, we’ll do everything in our power to help.
In-Store Exchanges & Returns
Any items purchased in-store do not qualify for a return, and instead you will be issued a store credit. Exchanges must be initiated within 7 days of the purchase date. There are NO Exchanges for any in store sales other than apparel. All discounted and sale items are final sale. Accessories, footwear, and artwork are final sale. The item(s) must be unworn, unwashed, and in their original condition with tags attached. If you’d like to exchange a piece for an alternative size, we are more than happy to give you shop credit within 7 days.
Buying for a special someone?? Let us know at time of purchase and we can offer you 10 days for your recipient to either exchange or generate a Ouimillie credit.
Online Exchanges & Returns
Please notify us asap by email to: info@ouimillie with your order number and item(s) you would like to return. The item(s) must be unworn, unwashed and in original packaging with tags attached and qualify for return. You can also try us by phone or text at +1(857)2224609.
Any online orders must be returned and sent back to us with correct tracking within 7 days of the delivery date. We will do our best to respond to your request and help you get a label if you prefer, if in the event we cannot reply it is your responsibility to return merchandise with in the 7 days of arrival with tracking details with in the 7 days of merchandise in your possession. Please send goods back with shipment stamp within the delivery date on tracking return details to:
Ouimilllie, 361 Huron Ave, Cambridge, MA 02138
All discounted and sale items are final sale. Accessories, Jewelry, and artwork are final sale. Shoes must be in original condition, including the soles. If you purchase a pair with any marks on the bottom you will be notified prior to shipping. We highly recommend trying on the shoes/boots/sandals on a carpet or rug to prevent marring or further damage to the footwear from any scratches. Upon receipt of the product—assuming it fulfills the prior categories—we will refund the purchase.
Please allow 5-7 business working days for us to process returns once it has been received back. If, for whatever reason you do not receive a reply, please send your merchandise back to address listed above with notation Ouimillie Returns.
If we furnish the return label the price will be deducted from your refund.
All products that are discounted, intimates/lingerie, swimwear, cosmetics/apothecary, jewelry, and accessories. This includes any items bought from our archive.
Items Purchased with any discount code
Any order using a discount code both in store and online are FINAL SALE. For any questions please contact us at email@example.com
Online Transactions Associated with In Store Purchases
All online transactions associated with in store purchases are considered in store purchases and follow in store exchange policies.
After-Pay Payment Plan and all programs similar to Shop Pay or other delayed payment plans.
All purchases using AfterPay or pargrams similar to are final sale and any return and exchange requests for purchases using AfterPay or similar delayed payment plans will be denied. All or any programs that offer the client a span of time to fulfill their financial obligation to the sale in a delayed payment are final sale.
Ouimillie holds the right to flag customers who we believe abuse our return policies and make excessive returns. We reserve the right to refuse customers who we believe abuse our return policy and make excessive returns.
Shipping Costs (U.S.A. Domestic, USD)
All heavy shipping 10 ≥ 25 lbs will be charged a flat shipping rate of $45.00, upon purchase.
All extra size and/or extra heavy shipping (greater than 25 lbs) will be charged a flat shipping rate of $120.00 upon purchase, or at the discretion of the fulfiller. Shipping rates may need to be applied after purchase for specialty items. We calculate time, materials, freight, duties, and cost of shipping for all oversized and fragile purchases.
We’re happy to answer them! Feel free to contact us at: firstname.lastname@example.org or call us at (857)222-4609.